Nassir, came to my house after a call late yesterday. He greeted my wife and me with the utmost in professionalism and went to work on our windows. We are listing our home for sale and three of the windows never would stay open, and one was broken completely. Initially I thought one complete window replaced and two hardware springs replaced. Nassir repaired the broken and adjusted two of the hardware springs resulting in only one set of hardware springs needed to be ordered. I was so appreciative I offered him significantly more than he thought he should receive and he gave some back. No kidding. I recommend him as highly as I possibly can which is indicative by this being the very first time I have made a review on Yelp.
I called U.S. Window Repair (the DC number) following a break-in at my row house. The experience was positive all the way around – from the phone conversation, to the on-time arrival of the person who came to my home to the one-day turnaround on a replacement window (and he also boarded up the broken window, for a fee, which was money well spent for the sense of security and because there was a thunderstorm the night in between). They’re also replacing the screen that was damaged in the incident. Another company I called said it would take 7-10 days to get a replacement window and quoted me a higher price. While on-time arrival and being straightforward shouldn’t be remarkable, they unfortunately are. U.S. Window exceeded my expectations.”